Now that I've upgraded & transferred my domain name, how do I manage that account? When I log in, I am still sent to the old free account with the eccentrix.com URL instead of the new whatsitsgalore.com URL.
But I bought the upgraded account more than a week ago. I was only waiting for the domain name to transfer. Hasn't it transferred yet? My website has vanished from the web, so I thought it was time for me to manage it from eccentrix.
Hi, you will need to set the domain name up on your account. This can be done by logging into the members section clicking on the manage link and you will see an option for setting up your domain name.
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Stuart Dyer
Assistant Administrator
Eccentrix.com
Excuse me for being impatient, but when will my domain name be available? My website has been off the net for a week now. Can you give me an ETA on when I can upload files to the doamin name?
Hello,
When looking up the domain name it is failing at the name servers for
ECCENTRIX.COM. Please contact the host and ask then to have their DNS
administrator look into this issue.
Excuse me, but this has been going on back and forth for weeks. You say it's their fault, they say it's your fault, and I get ripped off every day by paying for a website & domain I can't use.Is it too much to ask to see some results after 2 weeks?
The problem is not on our side. I am sorry but it is not. Its their fault. If you would like I can talk to them about it. I would just need the email address I can email them on.
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Stuart Dyer
Assistant Administrator
Eccentrix.com
I'm sorry, too, because they say the same thing you say over and over again. Their latest email:
>As you can see in the info part of the link that you sent the domain is pointed to the name servers you specified.
If you have any other questions or concerns, please let us know.
Thank you,
Patrick
Technical Support Representative
Brinkster Communications Corporation
Their email is support@brinkster.com
At this point, I don't care who is at fault. I am 48 hours away from cancelling both domain name and website upgrade, getting my money back, & chucking both of you.
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Stuart Dyer
Assistant Administrator
Eccentrix.com
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They say the same thing: it is not their fault. They also give proof by referring to the same link:
>You can see by this response at DNSStuff.com that the issue is with the DNS servers. Here are the responses I received when running an A record lookup.
Searching for WHATSITSGALORE.COM A record at ns1.eccentrix.com. [64.191.63.45]: Server failure! [took 18 ms].
Searching for WHATSITSGALORE.COM A record at ns2.eccentrix.com. [64.191.63.46]: Server failure! [took 232 ms].
Notice that it is the name servers failing to respond. Since you do not currently use Brinkster's servers for anything, clearly we are not the cause of a "server failure". You can show their administrators this page so they can also see the error. http://www.dnsstuff.com/tools/lookup.ch?name=WHATSITSGALORE.COM&type=A
If the administrators are unable to resolve the issue with their name servers, I recommend switching back to Brinkster's name servers and then we can set the IP for your web server in our DNS. You will need to provide us with that web servers IP.
If you have any further questions, please let us know.
Thank you,
Ryan
Senior Technical Support Representative
Brinkster Communications Corporation
www.Brinkster.com
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How can the same sight show each of you to be innocent? It's ridiculous.
I have been remarkably patient for 18 days, and I am through with the whole business. I want you to cancel my purchase of the upgrade and refund my Paypal account. I will buy a website elsewhere.
I am not going through another day of this insanity and I will thank you when you put an end to it.
managing my new account
Re: managing my new account